FAQ

Frequently asked questions

How do I contact a landlord?

How do I register a property for rent on this website?

How to login?

I registered a property, but it doesn't show up immediately on the website.

How do I delete a registered property?

Can I register a property for sale?

Do you provide any assistance for landlords or tenants?

If I register a property on this website, does that mean I have to rent to a refugee?

Are my contact details visible for everyone to see?

Registering a house

How do I register a property for rent on this website?

If you want to register a property on this website, first you need to create an account. Click on ' create new account' (situated centrally at the top of the home screen). You will receive an email containing a link. Click on this link to activate your account.

Log on to the website with your new account. The login button is situated top right on the home screen. Go to 'Register a property' and add the details of the house, apartment or room you are renting out.

A newly registered property will not show up on the website immediately. To prevent spam, every admission will be checked by one of our employees. After the entry has been approved, it will be visible on our website.

How to login?

The orange login button is located at the top of the home screen. You need to first create an account before you will be able to logon to our website.

I registered a property, but it doesn't show up immediately on the website.

A newly registered property will not show up on the website immediately. To prevent spam, every admission will be checked by one of our employees. After the entry has been approved, it will be visible on our website.

How do I delete a registered property?

Go to your account by clicking on your account name, top right screen. You will be referred to your account page. At the bottom you can find an overview of the residencies you entered. Click on 'delete' to remove them or click on 'edit' to customize the information. 

Can I register a property for sale?

No. This website is intended solely for landlords and prospective tenants.

Do you provide any assistance for landlords or tenants?

This website is meant to get  landlords and prospective tenants in contact with each other. Vluchtelingenwerk Vlaanderen does not provide assistance in individual cases. This service is offered by several other organizations:  

If I register a property on this website, does that mean I have to rent to a refugee?

If you register a residency on this website, you show you are open to renting to all tenants, including refugees. As a landlord you are free to choose who to rent to. Therefore, there is no obligation associated with the registration of your property on this website.

Are my contact details visible for everyone to see?

No. A prospective tenant can contact you through a web form. You will receive an email on the email address linked to your account. Prospective tenants will not be able to see your email address, unless you reply to them.

If you would rather be contacted by phone, you can add your cell phone number in the textbox when registering a property. This will be visible for everyone visting the webpage. Do not forget to mention how you would prefer to be contacted (phone, email, visiting hours, …).

 

Looking for a residency

How do I contact a landlord?

Click on the property that peeked your interest. Scroll to the bottom of the page. You will see a form you can fill out. Do not forget to enter your contact details correctly. That way the landlord is sure to be able to contact you.